| smarthands

Megatron Technology has been working with overseas teams to implement networks in Singapore and Malaysia for over a decade. Our certified engineers are trained in WAN and LAN technologies, and are able to provide valuable insight during the installation and troubleshooting.

who we work with

We work with local and international IT teams who require support on the ground, during and out of business hours.

why work with us

Engaging our smarthands support removes the need for you to fly an engineer from overseas, or having to ‘train’ a non-technical person how to assist with troubleshooting, saving you valuable time and money.

Our experience providing local smart-hands support allows us to understand the processes required to work with remote technical support, the steps required on site to create a sign-off document that is complete and comprehensive, and the expertise to provide troubleshooting if required.

Our engineers are bi-lingual and are all fluent in English.

what we can do

In general, a junior network engineer will be assigned to perform tasks like basic network troubleshooting, assisting with connecting and disconnecting devices, mounting and dismounting devices, providing local console access, or providing local web access to devices.

We can also receive drop-shipped devices at our office, configure and stage them, then deliver and install on site.

supported territories

At the moment, we are able to provide smart-hands support across the whole of Singapore, and limited support in Malaysia (Kuala Lumpur).