Managed Services

Proactive monitoring, maintenance and support for business-critical network infrastructure.

Last updated: October 2026

Megatron helps organisations reduce operational overhead by managing day-to-day network operations, ensuring network performance, reliability and security across Cisco Meraki, Cisco and Fortinet environments.

Focus on Your Business, Not Your Network

Managing network infrastructure requires continuous monitoring, software updates, security maintenance and operational oversight. Megatron provides managed services that help organisations maintain a secure and reliable network environment while freeing internal IT teams to focus on strategic initiatives.

Core Capabilities

Network Monitoring

Continuous visibility across network infrastructure to identify potential issues before they impact users.

Services Include

• Device health monitoring

• Connectivity monitoring

• Performance monitoring

• Alert management

• Capacity visibility

Cisco Meraki Management

Ongoing administration and support for Cisco Meraki environments.

Services Include

• Dashboard administration

• Network configuration changes

• Firmware management

• License monitoring

• Site onboarding

• Performance reviews

• Best-practice recommendations

Firewall & Security Management

Maintain secure and consistent security policies across the organisation.

Services Include

• Firewall policy administration

• VPN management

• Security configuration reviews

• Rule optimisation

• Firmware updates

• Security best-practice guidance

Network Maintenance

Routine maintenance to keep infrastructure secure, stable and up to date.

Services Include

• Configuration backups

• Software and firmware updates

• Hardware lifecycle planning

• Change implementation

• Incident response support

Managed Technologies

Cisco Meraki

Cloud-managed wireless, switching, security, cameras and SD-WAN environments.

Cisco Enterprise

Catalyst switching, wireless infrastructure and enterprise networking platforms.

Fortinet

FortiGate firewalls, secure networking and SD-WAN environments.

Typical Managed Service Engagements

Fully Managed Networks

Megatron acts as an extension of your IT team, handling day-to-day network operations and maintenance.

Co-Managed IT

Work alongside internal IT teams to provide specialist networking expertise and operational support.

Multi-Site Network Operations

Centralised monitoring and management for organisations operating across multiple locations.

Network Lifecycle Management

Ongoing maintenance, patching, capacity planning and infrastructure refresh recommendations.

Why Managed Services

Organisations leverage managed services to:

• Reduce operational workload

• Improve network reliability

• Accelerate issue resolution

• Maintain security best practices

• Access specialist networking expertise

• Improve infrastructure visibility

• Support business growth without expanding internal teams

Service Delivery Process

1. Review existing infrastructure

2. Define support and operational requirements

3. Onboard devices and management platforms

4. Establish monitoring and escalation procedures

5. Provide ongoing operational support and reporting

6. Recommend improvements and lifecycle upgrades

Frequently Asked Questions

Can you manage multi-site networks?

Yes. We support organisations operating across multiple offices, branches and distributed locations.

Do you provide remote support?

Yes. Most monitoring, administration and troubleshooting activities can be performed remotely, with on-site support available when required.

Can managed services be customised?

Yes. Service scope can be tailored based on business requirements, internal IT capabilities and operational objectives.

Do you provide support for overseas locations?

Yes. We can provide remote support for locations outside Singapore, and will work with local teams for smarthands on the ground.

Support options: 24x7 with 4-hour response, 8x5 next business day, or 8x5 with 4-hour response, delivered by our in-house team of 4 Cisco-certified engineers (tier 1 to 3).

Looking for Ongoing Network Support?

Let Megatron handle the day-to-day operation and maintenance of your network infrastructure so your team can focus on the business.